Refund Policy

The Playbook is a digital product. Access to curriculum content and AI tools is granted immediately upon successful payment.

All purchases of The Playbook are final. We do not offer refunds for change of mind, lack of use, or dissatisfaction with results. We may, at our discretion, issue a refund or credit for a verified duplicate charge or a technical error that prevented you from accessing the Program you purchased.

If you are enrolled in any recurring or subscription-based offering, you may cancel at any time through your account or customer portal. Charges already processed for the current billing period are non-refundable, except as required by applicable law. Cancellation stops future billing.

Approved refunds are processed by Paddle.com Market Limited, our merchant of record, and typically appear on your original payment method within 5–10 business days.

We reserve the right to deny refund requests that show a pattern of abuse of this policy (for example, repeated purchase-and-refund cycles).

Refund requests and questions: support@2ndphaseinc.com